Q. How do I get started?

A. To begin taking programs, click, "REGISTER HERE AS A NEW ASSOCIATE" on the home page. Once you register, select a program by clicking on here at the User Registration Complete page.

Q. What is a "book-style" program?

A. "Book-style" program reading materials are found in a seperately purchased textbook. When choosing your program, you will know it is book-style if there are two asterisks (**) at the end of the title. For example, EKGs Made Easy** 20-67859 is a book-style program. Your purchase from this website includes purpose and objective information, the examination, the program evaluation and your certificate of completion. When you purchase the program, the system will display a link to Amazon.com for you to purchase the textbook if you need it.

Q. My certificate won't print. What's wrong?

A. De-activate your pop-up blocking software, if installed. Also, Acrobat Reader, a FREE download from www.adobe.com, is necessary to open your certificate. If you still can't open or print your certificate, call us at 866-650-3400 or email at info@cesolutionsgroup.com for further assistance.

Q. I can't log in, or I don't have my password.

A. Your login and password are case-sensitive. Be sure your CAPS LOCK is off and that you enter them exactly as you did when you registered. If you need your password sent to your registered email address, please click this link or call 866-650-3400 or e-mail info@cesolutionsgroup.com for assistance.

Q. Why do I need to register as a new associate?

A. Registering as a new associate allows you to have access to take programs. After registering, your name should appear in the upper right-hand corner of the screen. You only need to register once and there is no expiration on your registration.

Q. Do you offer a guarantee?

A. Absolutely. We'll give you 100% of your program price back if you have not completed your program and request the refund in writing (e-mail is OK) within 30 days of your purchase. Please tell us why you're dissatisfied and give us an opportunity to improve our service to you.

Q. What if I need a program you don't offer, or I have an idea for a new program?

A. We always appreciate suggestions and comments from our customers. Please feel free to contact us with your idea or suggestion.